• Course Cost

    £35 for 1 year access, or £49 for 18 months access

  • Typical Completion Time

    Around 1.5 hours. Allow longer if you complete all reflection activities in depth

  • About This Course

    This course is perfect for anyone leading, facilitating, or supporting others in creative, cultural or heritage settings

This course explores behaviour as communication, helping leaders and coaches build trust, manage conflict and create inclusive, psychologically safe workplaces. Through emotional intelligence, group dynamics and compassionate leadership, participants will develop practical skills to respond to behaviour effectively, set clear boundaries and strengthen collaboration in creative and professional environments.


Course Features

  • Fully Online

    Access online at a time that suits you

  • Self-Paced

    Pause and return as needed, with one year’s access

  • Downloadable certificate of completion

    Evidence completion and keep a record of your learning

  • Learning for teams & organisations

    We can help arrange access for multiple learners and discuss the best option for your organisation, at [email protected]

  • Practical application

    Exercises and scenarios directly linked to real-world contexts

  • Sector-informed learning

    Developed by Artswork Professional Development’s learning specialists and informed by over 30 years of work across the creative, cultural and heritage sectors

  • Accessible format

    All videos have transcripts, plus audio options for text content

  • Ongoing reference

    Revisit frameworks and checklists for future projects

What you’ll learn

By the end of the course, you will be able to:

  • Recognise behaviour as communication and consider how needs, pressure, emotion, and context may be influencing it

  • Identify how bias, assumptions, and attribution can affect the way behaviour is interpreted and responded to

  • Use emotional intelligence and mentalisation to respond more thoughtfully to individuals and groups

  • Recognise patterns in group dynamics and adapt your approach to support participation, trust, and inclusion

  • Apply practical leadership models to support different people, situations, and levels of confidence or responsibility

  • Use the Behaviour Response Framework to respond to challenging moments with greater clarity and care

  • Set clear, compassionate boundaries that support respect, focus, and positive collaboration

  • Recognise common sources of conflict and choose constructive ways to respond in different situations

An Interactive Learning Experience

This engaging self-guided course combines a variety of formats to keep learning active and relevant:

  • Video explainers to ground key concepts

  • Scenario-based exercises to explore decisions in realistic contexts

  • Interactive diagrams and frameworks to help you work through ideas step by step

  • Flashcards to break down complex topics

  • Puzzles, quizzes and matching exercises to test understanding

  • Reflection prompts and written exercises to apply ideas to your own role, team, or organisation

  • Captions, transcripts, and audio options to support accessible learning

  • Sector-specific scenarios rooted in creative, cultural, and heritage workplaces

Take a look inside the course

Why take this course?

Self-paced, interactive eLearning | £35 (1 year’s access) or £49 (18 months)


Leading and facilitating groups is not just about delivering tasks or keeping things on track. It is also about understanding behaviour, responding well to challenge, and creating the conditions for people to feel supported and contribute positively.

This interactive eLearning course is designed specifically for creative, cultural, and heritage settings, but the principles and practical tools are relevant to collaborative work in any sector. It explores how behaviour, emotion, leadership style, group dynamics, and conflict can shape team and participant experiences, and gives you practical tools and frameworks to respond with greater clarity, empathy, and confidence.

Through sector-relevant scenarios, reflective activities, and applied frameworks, you’ll strengthen your leadership and facilitation practice, manage group dynamics more effectively, and support safer, more constructive interactions across your work.

Who is this course for?

This course is suitable for anyone leading, managing, facilitating, or supporting others in creative, cultural, or heritage settings, including:

  • Existing and emerging managers, team leaders, coordinators, and supervisors

  • Facilitators, producers, educators, and project leads

  • Participation, engagement, learning, and front-of-house teams

  • Freelancers, volunteers, and practitioners working with groups, teams, or communities

  • Organisations looking to support more confident leadership, clearer boundaries, and healthier group dynamics across teams, volunteers, or freelancers


No prior knowledge is required. The course is accessible, reflective, and practical, whether you are new to leading groups or looking to strengthen your leadership, facilitation, and inclusive practice.

Course Structure

The course is made up of four short, focused modules:

  • Module 1: Understanding Behaviour

    Explore behaviour as communication, and consider how needs, pressure, emotion, context, bias, and attribution can shape the way people act and how we respond.

  • Module 2: Emotional Intelligence and Group Dynamics

    Develop your understanding of emotional intelligence, mentalisation, and group energy, and learn how these can support trust, participation, and more effective leadership.

  • Module 3: Leadership Models and Behaviour Dynamics

    Examine practical leadership approaches, behaviour response tools, and boundary-setting strategies that help you respond constructively and create safe, inclusive group environments.

  • Module 4: Managing Conflict

    Explore common causes of conflict in teams and use practical frameworks to approach disagreement with greater confidence, empathy, and clarity.

Training Teams with Ease

If you’re purchasing on behalf of others, a group order gives you Seat Manager access. This includes a simple admin dashboard where you can:

  • Share sign-up links with staff (with or without existing accounts)

  • Enrol or remove individuals directly

  • Track progress and activity, including log-ins and licence use

It’s a straightforward, cost-effective way to provide leadership and communication training across employees, volunteers, and freelancers – with remote access and the flexibility for everyone to learn at their own pace.

Pricing Options

The standard option suits quick completion, while the extended option is ideal to allow extra time for busy schedules and ongoing reference

  • £35.00

    Standard Access (One Year)

    Buy Now

  • £49.00

    Extended Access (18 Months)

    Buy Now

Frequently Asked Questions

  • How do I buy places for multiple people?

    If you need to buy course places for more than one person, click 'Purchase' on the course page and then look at the left-hand side of the checkout screen. You’ll see a Quantity option. Increase this to the number of places you need before completing your purchase. Once your order has gone through, you’ll be given access to a simple admin dashboard where you can allocate the places to other learners. This means you can enrol colleagues, team members or volunteers directly, rather than asking each person to purchase the course separately.

  • How do I buy a course for someone else?

    If you’re buying one place for someone else, click 'Purchase' on the course page and continue to the checkout. On the right-hand side of the checkout screen, you’ll first be asked to enter an email address. Please enter YOUR OWN email address as the purchaser here, rather than the email address of the person taking the course. You’ll then see a checkbox that says 'This is a gift'. Tick this box, and you’ll be able to enter the learner’s details, including their name and email address. They will then receive access to complete the course.

  • How long does the course take to complete?

    Most learners should expect to complete the course in around 90 minutes. If you read every section in detail and spend time on the reflective activities, you may want to allow up to 2–3 hours. You’ll have one year’s access, so you can work through the course in your own time and return to the materials as needed.

  • Is the course fully online and self-paced?

    Yes. This is a fully online eLearning course that you can complete at your own pace. You’ll have 12 months’ access from the date of registration, so you can return and revisit whenever you need.

  • Will I receive a certificate of completion?

    Yes, you will be able to download a certificate of completion once all sections in the course player have been marked as complete.

  • Does the course include practical examples and activities?

    Yes. The course includes interactive scenarios, reflection prompts, quizzes, and applied activities throughout, all designed to help you think through realistic situations and apply the learning to your own role, team, or organisation.

  • Is this course only relevant to creative, cultural, and heritage settings?

    The examples and scenarios in this course are tailored to creative, cultural, and heritage workplaces, but the core principles and learning are relevant to people working in any sector. If you’re looking for a more neutral, workplace-wide version of this training, we can adapt the content to suit different organisational contexts. Please contact [email protected] to discuss your requirements.

  • Do I need any prior leadership or management experience?

    No prior leadership or management training is required. The course is designed to be accessible whether you are new to leading or facilitating others, or looking to strengthen your existing practice.

  • What kinds of topics does the course cover?

    The course explores behaviour as communication, emotional intelligence, group dynamics, leadership models, boundaries, and conflict management. It is designed to help you respond more confidently and constructively in collaborative settings.

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