• How do I buy multiple course places for a team or organisation?

    To buy places for more than one person, go to the course you’d like to purchase and click 'Purchase'. On the checkout screen, look for the Quantity option on the left-hand side and increase this to the number of places you need. Once your order is complete, you’ll have access to a simple admin dashboard where you can allocate places to other learners, such as colleagues, team members or volunteers.

  • How do I buy a course for someone else?

    If you’re buying one course place for another person, go to the course you’d like to purchase and click 'Purchase'. At checkout, please enter your own email address first. This should be your email address as the purchaser, rather than the email address of the person completing the course. You’ll then see a checkbox marked 'This is a gift'. Tick this box to enter the learner’s name and email address, so they can access the course directly.

  • Will I receive a certificate?

    Yes. Once you have marked all sections of the course as 'complete', you’ll be able to download a certificate of completion directly within the course player.

  • Are the courses self-paced?

    Yes. Our eLearning courses are fully online and self-guided, so you can complete them at a time and pace that works for you.

  • Who should I contact if I have trouble accessing my course?

    If you have any issues accessing your course, please contact the team at [email protected] and we’ll be happy to help. Please include the email address used to purchase or register for the course, so we can find your account quickly.

  • I have a question about a course. Who should I contact?

    If you have a question about one of our courses, please get in touch with us at [email protected] and we’ll be happy to help. It’s helpful if you can include the name of the course you’re interested in, along with any specific questions you have about the content, suitability, access or booking process.

  • Can courses be tailored for organisations?

    Yes. Many of our courses can be tailored for organisations, teams or networks. Depending on the course and your needs, this might include adding organisation-specific policies, procedures, scenarios, branding, key contacts or additional resources. We can also discuss bespoke live training if you’re looking for something more interactive or discussion-based for your team. Please contact us at [email protected] to see how we can support you.

  • Do you offer live training as well as eLearning?

    Yes. Alongside our self-guided eLearning courses, we also offer live training sessions throughout the year. Live training can be a good option if you’re looking for a more discussion-led experience, opportunities to ask questions, or space to explore topics with other professionals. You can view our upcoming live courses here: https://www.eventbrite.co.uk/o/artswork-3194276504